FICKLE MOON BOUTIQUE SHIPPING & HANDLING POLICY

SHIPPING:

**Fickle Moon Boutique offers free shipping on every item that ships within the United States and has a valid United States shipping address. States.**

Fickle Moon Boutique will ship to many other countries; however, these sales will need to go through the Fickle Moon Boutique shop on eBay and the Global Shipping Program to allow for more efficient and cost effective shipping for you the buyer.  If the ship to location is outside the United States please email prior to purchasing from the Fickle Moon Boutique website.

Fickle Moon Boutique currently does not ship to PO Boxes.  If you have a PO box and wish to purchase an item please contact us prior to the purchase.

CLAIMS:

In the unfortunate event that an item is damaged in transit, there are several steps that must be followed before a refund can be issued.  The buyer is required to contact me within 24 hours of receiving a damaged item.  All of the packing material and boxes must be retained.  Refunds for items damaged in transit CANNOT be processed without the original packing materials.  The buyer is required to contact the shipping agent to initiate the claims process.  The buyer should take pictures of the damaged item and email  them to me and have them available for the claims agent.  If the exterior of the box arrives damaged, the buyer should have the delivery agent make a note of the damage.  If an item is damaged in transit, the buyer is required to contact me within 24 hours (no exceptions).

International Customers:

International customers are required to contact me prior to bidding.  International sales will be handled through eBay’s Global Shipping Program.  International customers are responsible for any duty or customs fees that are incurred.  All items are sold ‘as is’; all orders are non-refundable.

Thank you for visiting Fickle Moon Boutique!